We run scheduled inspections, testing, and calibrations to prevent failures, and we fix issues fast when they occur—backed by clear SLAs (e.g., response ≤4h in Amman, uptime ≥99% for critical systems). Everything is logged in a CMMS with checklists, so you get fewer breakdowns and predictable costs.

You get a single point of contact who coordinates all works and chairs a quarterly review. We present KPIs like SLA compliance, response time/MTTR, closed work orders, and HSE stats, then agree on a practical improvement plan with owners and dates.

A round-the-clock hotline, on-call engineers, and pre-positioned critical spares enable rapid recovery (typical dispatch 60–90 minutes within Greater Amman). We follow an escalation path and a tested recovery checklist to minimize downtime.